Kung Fu Plaza recently received an award of excellence in customer satisfaction as a 2010 Talk of the Town Award recipient. The category was top restaurants from Celebration Media, U.S. (CMUS). In addition to its own process, Talk of the Town bases ratings on a compilation of more than a dozen different customer review sites, including Yelp, Insider Pages, Angei's List, Google Maps, Google Places, City Search, Yahoo Local, Merchant Circle, Judy's Book, Respond, and Enetez. Kung Fu Plaza is the only Asian restaurant to receive the honor with two specialities (Thai and Chinese).
"The recognition means so much to us because it is based mostly on our customers," said Alan Wong, general manager of Kung Fu Plaza. "We read reviews from various sites because customer feedback is very important to us, but this is the first time someone compiled the scores across many sites; a few I had never read before."
Wong says restaurants can really benefit from tracking customer comments, especially if care is taken to learn more about the reviewer. Some reviewers, Wong said, never rate any restaurant with four stars very favorably. Others consider anything less than five a failing grade. So he suggests looking at every review carefully and comparing it against other reviews.
"What's most important to remember about a restaurant review is that it is not about you," he said. "It is about that individual experience and how you can work harder to ensure more people have the best experiences described by the most generous customers."
Kung Fu Plaza, which is the oldest and most authentic Chinese and Thai restaurant in Las Vegas, was originally opened in 1973. It is open from 11 a.m. to 11 p.m., 365 days a year.
Select Comments From Review Sites
• "Came here for dinner with my girlfriend's and ordered pad-see-ew with beef, kung pao chicken, chicken curry, and combination fried rice. Everything was oh so yummy!!!" — Miriam C., Yelp
• "If you want Thai food in Vegas, this is the place to go. The selection is vast, made to order as spicy or as mild as you like it. The prices are reasonable, especially considering that the portions are large." — Kathy K., Insider Pages
• "I'm a local and love this restaurant. The best thing about this restaurant is its consistency. It's always good and always prepared the same. There is never a guess as to if it will be good the time you go." — Zeben, City SearchCMUS, which manages Talk of the Town, is a consultancy firm specializing in the delivery of solutions for improved customer care and operational development. The company’s mission is to uncover the most highly rated businesses and spotlight their achievements in customer satisfaction.
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